Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

At SereniDrip IV Hydration, we are committed to protecting the privacy and confidentiality of your health information. This Notice explains how we may use and disclose your Protected Health Information (PHI), your rights regarding your health information, and our legal responsibilities.

Our Responsibilities

We are required by law to:

• Maintain the privacy and security of your Protected Health Information (PHI).
• Provide you with this Notice of our legal duties and privacy practices.
• Follow the terms of this Notice currently in effect.
• Notify you if a breach occurs that may compromise the privacy or security of your information.

How We May Use and Disclose Your Health Information

For Treatment. We may use and share your health information to provide, coordinate, or manage your healthcare services. Examples: reviewing your medical history before treatment; consulting with physicians, nurse practitioners, or other healthcare providers involved in your care; and determining whether IV hydration therapy is appropriate for you.

For Payment. We may use and disclose your information to obtain payment for services rendered. Examples: processing payments, verifying transactions, and providing receipts and invoices.

For Healthcare Operations. We may use and disclose information for operational purposes, including quality improvement activities, staff training and education, compliance reviews, and business management and administrative activities.

Appointment Reminders and Service Communications. We may contact you by phone, text message, or email for appointment reminders, follow-up care instructions, and service-related updates.

As Required by Law. We may disclose information when required by federal, state, or local law, including public health reporting, court orders, law enforcement requests, and government audits and investigations.

To Prevent Serious Threats. We may disclose information when necessary to help prevent a serious threat to health or safety.

Uses and Disclosures Requiring Your Authorization

We will obtain your written authorization before using or disclosing your health information for purposes not described in this Notice, except as otherwise permitted by law. You may revoke your authorization at any time in writing.

Your Rights Regarding Your Health Information

Right to Access Your Records. You have the right to inspect and obtain a copy of your health records, subject to certain legal exceptions.

Right to Request Corrections. If you believe information in your record is inaccurate or incomplete, you may request an amendment.

Right to Request Restrictions. You may request restrictions on certain uses or disclosures of your health information. While we will consider your request, we may not always be able to agree to it.

Right to Confidential Communications. You may request that we communicate with you through alternative methods or at alternative locations (for example, calling only a specific phone number, or sending correspondence to a different address).

Right to Receive a Copy of This Notice. You may request a paper or electronic copy of this Notice at any time.

Right to Receive an Accounting of Disclosures. You may request a list of certain disclosures we have made of your health information.

Electronic Communications

By providing your phone number and email address, you authorize SereniDrip IV Hydration to communicate with you regarding appointments, scheduling, treatment-related information, and customer service matters. While we take reasonable precautions to protect information transmitted electronically, no method of electronic communication is completely secure.

Retention of Records

We maintain patient records in accordance with applicable federal and Texas laws and regulations.

Changes to This Notice

We reserve the right to change this Notice at any time. Updated versions will be posted on our website and available upon request.

Questions or Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.

Contact Information

SereniDrip IV Hydration
2001 W Trenton Rd, Spc 101 Unit 22, Edinburg, TX 78539
Phone: (956) 655-0055
Email: serenidripivhydration@gmail.com
Website: serenidripivhydration.com

Privacy Officer
Kat Into
SereniDrip IV Hydration
Phone: (956) 655-0055
Email: serenidripivhydration@gmail.com